Introduction and Scope
We at MoonBliss are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. The services described in this policy are developed and operated by the developer MoonBliss on behalf of Suizhou Yuejia E-Commerce Co., Ltd., a company with its registered office at No. 12, Group 1, Guayuan Community, Nanjiao, Zengdu District, Suizhou - 441300, China (CN).
This policy applies to every visitor of this website and to every client who uses our systems design services, including our e-commerce platforms, payment integration, logistics systems, and marketing automation tools. Please read this document carefully before you share any personal information with us. By using this website or by engaging our services, you agree to the practices described here. If you do not agree with any part of this policy, please do not use our website or our services. This policy is written in plain language so that everyone, from a first-time visitor to a long-time client, can understand exactly what we do with data.
Information We Collect
We collect information that you provide directly, information that is collected automatically, and information that we receive from third parties where permitted by law. The categories of information we may collect include:
- Contact details such as your name, email address, phone number, and company name
- Account credentials that you create when you register for our services
- Billing and payment information used to process transactions and manage invoices
- Usage data such as the pages you visit, the features you use, and the time you spend on our site
- Device and technical data such as browser type, operating system, language preference, and IP address
- Correspondence you send to us by email, through our contact forms, or by telephone
We only collect information that is relevant and necessary for the purposes described in this policy. We never collect information out of curiosity, and we keep our requests to the minimum that our work genuinely requires. In all cases we tell you what we plan to do with the information before we ask for it.
How We Collect Information
We collect information in several distinct ways. First, you provide information directly when you complete our contact forms, send us an email, request a demonstration, or correspond with our team by telephone. Second, we collect information automatically through cookies, server logs, and similar technologies when you browse our website. Third, we may receive information from business partners, payment providers, and public sources where the law permits such collection.
In every case we limit what we collect to what we genuinely need to serve you well and to keep our services running safely. We do not purchase personal data from brokers, and we do not engage in the mass collection of personal information from the open internet. We also document each collection point so that there is never any mystery about where your data came from.
How We Use Your Information
We use the information we collect for clear and specific purposes. We use your contact details to respond to enquiries, prepare proposals, and deliver the services you request. We use account information to create and maintain your access to our platforms and to manage your projects. We use payment information to process transactions and to administer billing and invoices.
We use usage data to understand how our systems perform, to fix faults, and to improve the experience for everyone who works with us. We may also use your information to send service notices, security alerts, and updates about changes to our terms. We do not sell your personal information, and we never will. Any use beyond the purposes listed here will be explained to you before it happens, and we review our purposes each year to retire any processing that no longer serves you or the business.
Legal Bases for Processing
For visitors and clients located in the European Economic Area, we process personal information under one or more of the following legal bases. We rely on consent where you freely choose to share your details with us and where you may withdraw that consent at any time. We rely on contract where processing is necessary to perform the agreement we have with you. We rely on legitimate interests where we need to process data to run our business securely and efficiently without overriding your rights.
We also rely on legal obligation where we must retain or disclose information to satisfy a law, a regulation, or a court order. You have the right to ask us which legal basis applies to your data, and we will always answer that question clearly and honestly. We keep a record of the basis we rely on so that the reasoning behind every processing decision stays traceable and defensible.
Service Providers and Processors
We engage trusted service providers who help us deliver our services. These providers include cloud hosting companies, email delivery services, payment gateways, analytics platforms, and customer support tools. Each provider receives only the information that is required to perform its specific task, and nothing more.
We require every provider to protect your data with appropriate technical and organizational measures, to process data only on our documented instructions, and to comply with applicable data protection law. We review our providers regularly, and we replace them when their standards fall below our expectations. Our agreements with providers always respect your rights as a data subject, and they are renegotiated at least every two years to keep the protections current.
International Data Transfers
Because we operate internationally, your personal information may be processed in countries other than your own, including in China where our studio is based. When we transfer data across borders, we take steps to ensure that it receives an adequate level of protection consistent with this policy.
For transfers from the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses that have been approved by the relevant authorities. Where local law grants you additional rights, we honour those rights as well. By using our services, you understand that your information may be transferred, stored, and processed outside your country of residence.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy. Contact enquiries are retained for a reasonable period so that we can follow up on your request. Account and billing records are kept for the period required by tax and accounting law, which in many jurisdictions is several years.
Usage and analytics data is kept in a form that does not identify you wherever possible. When information is no longer needed, we delete it securely or we anonymize it so that it can no longer be linked to you. Our retention periods are reviewed on a regular basis and adjusted where necessary to reflect changes in the law and in our operations. If you ask us to delete your data, we will confirm the deletion in writing once it is complete.
Data Security Measures
We take the security of your information seriously and we protect it with a range of technical and organizational controls. These controls include encryption of data in transit, secure storage of data at rest, access controls that limit who can see your information, regular security reviews, and ongoing employee training on the safe handling of personal data.
We use strong authentication for systems that hold sensitive information, and we monitor our infrastructure for unusual activity around the clock. While no system can guarantee absolute security against every threat, we work continuously to reduce risk and to respond quickly if a threat is ever identified. If we become aware of a breach that affects your data, we will notify you in line with the requirements of applicable law.
Your Privacy Rights and Choices
You have rights over the personal information we hold about you. You may request a copy of the information we hold, ask us to correct inaccurate data, and request that we delete data where the law allows. You may object to processing that is based on legitimate interests, ask us to restrict processing in certain circumstances, and request that your data be transferred to another provider where this is technically possible.
To exercise any of these rights, contact us using the details in the Contact Information section of this policy. We will respond within the timeframes required by applicable law, and we will never penalize you for exercising your rights. You do not need to give a reason to exercise your rights, and we will never make the process difficult. Where you have a complaint about our handling of your data, you may also raise the matter with your local data protection authority.
Privacy for Children
Our services are designed for businesses and are not directed to children. We do not knowingly collect personal information from children under the age of sixteen. If you believe that a child has provided us with personal information, please contact us immediately using the details in the Contact Information section.
We will take steps to remove that information from our systems without undue delay. Where we learn that we hold information that was collected from a child, we delete it as quickly as we are able. Parents and guardians are encouraged to supervise the online activity of young users and to contact us if they have any concern.
Third-Party Links and Services
Our website may contain links to external websites and services that we do not control. These third parties have their own privacy policies, and we encourage you to review them before you share any personal information with them. We are not responsible for the privacy practices or the content of any third-party website.
A link on our site does not mean that we endorse the third party or its products. When you leave our website, this policy no longer applies, so we recommend that you check the privacy policy of every site you visit and every service you use, just as you would check the door before entering a building that is not your own. Checking before you share is a small habit that protects a great deal of your privacy over time.
Analytics and Advertising Practices
We use analytics tools to understand how our website is used so that we can improve it. These tools may collect information such as your approximate location, the pages you visit, how long you stay, and the type of device you use. This information is aggregated wherever possible so that it does not identify you personally.
We do not run behavioural advertising campaigns on this website at present, and we do not build advertising profiles of our visitors. If we change this practice in the future, we will update this policy and give you clear choices about how your data may be used for advertising purposes. We favour tools that can operate without cookies where possible, so that privacy is the default rather than an afterthought.
Email and Communication Practices
We communicate with you by email when you request information, when you become a client, and when we need to tell you about important changes to our services. Service communications are necessary for us to fulfil our obligations to you and are sent regardless of your marketing preferences.
We will only send promotional messages if you have given us permission to do so, and every promotional message will include a simple way to opt out of future messages. You may update your communication preferences at any time by writing to us, and we will honour your wishes promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the law, or our business practices. When we make material changes, we will revise the date at the top of this page and, where appropriate, notify you by email or through a notice on our website.
We encourage you to review this policy periodically so that you stay informed about how we protect your information. Your continued use of our services after a change takes effect means that you accept the updated policy. The version of this policy that is current at the time of your use is the version that applies. Older versions of this policy remain available to you on request.
Contact Information
If you have questions about this Privacy Policy or about the way we handle your personal information, we are glad to help. You may contact us by email at connect@moonbliss.lol or by telephone at +16596007403.
You may also write to us at our registered office: Suizhou Yuejia E-Commerce Co., Ltd., No. 12, Group 1, Guayuan Community, Nanjiao, Zengdu District, Suizhou - 441300, China (CN). We aim to respond to every enquiry within a reasonable time and to resolve any concern you raise with fairness and care.